MS-740 Study Guide (Troubleshooting Microsoft Teams)
You can access MS-740 Exam Microsoft official page here
Preparing for the MS-740 Troubleshooting Microsoft teams exam? Don’t know where to start? This post is the MS-740 Certificate Study Guide (with links to each exam objective).
I have curated a list of articles from Microsoft documentation for each objective of the MS-740 exam. Please share the post within your circles so it helps them to prepare for the exam.
Skills Measured
- Troubleshoot Microsoft Teams Voice Issues (15-20%)
- Troubleshoot Issues with Microsoft Teams Meetings and Live Events (20-25%)
- Troubleshoot Federation Issues (10-15%)
- Troubleshoot Issues Signing into Microsoft Teams (15-20%)
- Troubleshoot Teams and Channels (10-15%)
- Troubleshoot Issues with Files (15-20%)
MS-740 Exam Free Study Guide
For each test objective, I’ve compiled a thorough collection of articles from Microsoft documentation. Please feel free to forward this page to your friends and coworkers in order to assist them in preparing for the test .
Troubleshoot Microsoft Teams Voice Issues (15-20%)
Troubleshoot Audio and Video Flow Issues
- Troubleshoot audio and video quality issues
- Explore audio and video quality issues
- Troubleshoot call drops
- Troubleshoot call drops
- Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
- Call Quality Dashboard
- Troubleshoot Teams with logs
Troubleshoot Emergency Calling Issues
- Configure dynamic emergency calling
- Plan & configure dynamic emergency calling
- Identify issues with emergency phone number normalization rules
- Troubleshoot emergency phone normalization rules
- Troubleshoot location detection failures
- Troubleshoot missing locations
- Troubleshoot missing locations in outbound calls and missing addresses
- Missing locations in outbound emergency calls
- Troubleshoot dial mask issues
- Troubleshoot dial mask issues
Troubleshoot Direct Routing Issues
- Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
- Troubleshoot SBC phone numbers
- Troubleshoot dial plan issues including normalization rules
- Troubleshoot dial plans
- Troubleshoot normalization rules
- Identify the root cause of direct-dialing call issues by reviewing the SBC log
- Review the SBC log
- Troubleshoot audio conferencing issues including provisioning and configuration issues
- Troubleshoot audio conferencing issues
- Audio Conferencing troubleshooting
Troubleshoot Issues with Microsoft Teams Meetings and Live Events (20-25%)
Troubleshoot Live Events Issues
- Troubleshoot meeting creation and scheduling issues
- Troubleshoot meeting creation
- Troubleshoot recording issues including policies related to recording
- Troubleshoot recording issues
- Investigate issues sharing content and viewing reports
- Investigate sharing issues
- Troubleshoot reporting issues including issues with attendance reports and moderated questions
- Troubleshoot reporting
- Troubleshoot attendee access and playback issues
- Troubleshoot meeting attendee access
- Troubleshoot and optimize networks for Teams live events
- Optimize live events
- Investigate issues connecting to the service and joining meetings
- Issues when joining meetings
Configure and Troubleshoot Teams Services
- Configure Microsoft Audio Conferencing licensing
- Set up Audio Conferencing for Microsoft Teams
- Troubleshoot dial pad issues
- Troubleshoot dial pad issues
- Troubleshoot phone number provisioning issues
- Configure and troubleshoot issues with the Outlook add-in for Teams
- Troubleshoot issues with the Teams add-in
- Troubleshoot issues enabling and configuring audio and video devices for Teams
- Troubleshoot audio and video devices
- Troubleshoot online and hybrid call queues and auto-attendant issues
- Create auto attendants and call queues
- Troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies - Troubleshoot issues with phone system features
- Troubleshoot phone system issues
- Investigate phone system setup and configuration issues
Troubleshoot Teams Client Issues
- Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices
- Investigate causes for high memory or CPU usage
- Investigate network issues including network latency
- Analyze web traffic and review HTTP status codes by using Fiddler and other tools
- Troubleshoot issues installing and updating client software
- Troubleshoot performance issues including long times for uploading files and chats slow to load or send
- Troubleshoot call setup issues
- Troubleshoot issues adding participants to meetings
Troubleshoot Messaging Issues
- Troubleshoot message delivery issues
- Troubleshoot issues attaching files and content to messages
- Troubleshoot chat notification issues
Troubleshoot Federation Issues (10-15%)
Troubleshoot Issues Interoperating with Skype for Business
- Investigate chat issues when interoperating with Skype for Business
- Troubleshoot federation issues between Teams and Skype or Skype for Business
- Troubleshooting Interop chat scenarios
Troubleshoot Teams Federation Issues
- Configure federation policies and domain lists
- Verify tenant configuration settings including allowed and blocked domain lists and type of federation
Troubleshoot Issues Signing into Microsoft Teams (15-20%)
Troubleshoot Account and Network Issues
- Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
- Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
- Identify reasons for blocked accounts by reviewing weblog data
- Verify user virtual private network (VPN) configuration settings including split tunneling and client version
- Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues
Troubleshoot Member Sign-in Issues
- Investigate authentication issues
- Verify whether an applied conditional access policy prevents sign in
- Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue
- Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
- Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
- Investigate points of failure in the sign-in process flow
Troubleshoot Guest Access Issues
- Troubleshoot issues adding guest users to teams
- Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
- Audit invitations sent but not used and inactive accounts
- Validate configuration settings for federated message flow
- Review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot Teams and Channels (10-15%)
Troubleshoot Issues with Apps
- Configure Teams to allow or block an app
- Configure Teams to allow/block an app
- Validate app permission policies
- Permission policies
- Configure app setup policies
- Setup policies
Troubleshoot Issues with Public and Private Channels
- Differentiate between capabilities of public and private channels
- Difference between public and private channels
- Identify limitations for private channels
- Identify private channels limitations
- Check user permissions, team policies, and tenant policies
- Managing user permissions, teams & tenant policies
- Verify and troubleshoot channel email settings
- Verify & troubleshoot email settings
- Troubleshoot tenant replication issues in teams and channels
- Troubleshoot replication issues
- Troubleshoot deletion issues in teams and channels
- Troubleshoot deletion issues
Troubleshoot Issues with Files (15-20%)
Troubleshoot Person-to-person (P2P) Private Chat File Issues including Access and Sharing
- Verify access rights for the user
- Verify access rights
- Configure a Teams client configuration policy
- Configure a Teams client configuration policy
- Troubleshoot issues provisioning users
- Troubleshoot issues with provisioning users
Troubleshoot File Issues for Private Channels
- Verify that the SharePoint site for the channel is accessible
- Verify the SharePoint site is accessible
- Verify SharePoint access permissions
- Verify access permissions
- Confirm that the SharePoint site collection link is intact
- Confirm the site collection link is intact
Troubleshoot File Issues for Public Channels
- Verify SharePoint access permissions
- Verify access permissions
- Determine whether the name for a channel or team have been changed
- Determine whether the name or team is changed
- Confirm that the SharePoint site collection link is intact
- Confirm the SharePoint site collection link is intact
- Troubleshoot file synchronization issues and missing files
- Troubleshoot file synchronization issues
This brings us to the end of the MS-740 Troubleshooting Microsoft Teams exam study guide.
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